What is Heidi?
Heidi is an advanced AI-powered medical scribe that listens in real time during your appointment and transcribes what is said into structured clinical notes and documentation, so your dentist can focus more on you and your dental health and less on typing notes.
Frequently Asked Questions
What is Heidi?
A: Heidi is an advanced AI-powered medical scribe that listens in real time during your appointment and transcribes what is said into structured clinical notes and documentation, so your dentist can focus more on you and your dental health and less on typing notes.
How Heidi Works in Our Consultations?
A: Heidi listens quietly while you and your clinician talk, transcribes your conversation using its AI models, and helps generate structured notes. Your clinician then reviews and approves the notes before they become part of your dental notes.
Privacy & Safety
Q: Will Heidi keep an audio recording of my appointment?
A: No. Heidi transcribes the conversation in real time and does not store audio recordings.
Q: Is my personal health information secure?
A: Yes. Heidi is built with strong industry-standard protections and complies with relevant data security and privacy regulations. It processes information securely and aims to protect patient data at all times.
Q: Who can see the notes Heidi helps create?
A: Only your dentist or authorised practice staff will see the notes after they are reviewed and approved.
Q: Where is my data stored
A: Data stored by Heidi is stored on secure AWS servers in Sydney
Consent & Your Choice
A: No—you can choose not to use Heidi. If you prefer, your clinician will take notes manually as usual.
Q: Can I change my mind about using Heidi partway through my appointment?
A: Yes. You can withdraw your consent at any time during the appointment and the clinician will continue without using Heidi.
Benefit to Patients
A: Heidi reduces the time clinicians spend documenting notes, which lets them focus more on listening to you, engaging with your concerns, and providing care. It also helps create accurate, detailed documentation of your visit.
Accuracy & Control
A: Clinicians always review and approve or correct the notes that Heidi generates to make sure the information is accurate before it goes into your health record.
Q: What happens if there’s an error in the note Heidi creates?
A: Your dentist reviews all Heidi-generated notes and will correct anything before it is saved.
General Product Information
A: Yes. Heidi is an internationally adopted AI medical scribe used across many clinical settings and millions of consultations each week.
Q: Does Heidi replace my dentist’s role?
A: No. Heidi is a documentation tool that supports clinicians. It does not replace your clinician’s expertise or role in your care.
Does using Heidi improve the quality of documentation?
Questions About AI & Technology
Q: Is Heidi like ChatGPT?
A: Heidi uses advanced AI similar in concept to conversational AI, but it is specifically designed for clinical note-taking — it isn’t a general chatbot and isn’t used for non-clinical tasks.
